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How do I return an item to BabyEarth?

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Asked 4 years ago
Answers (1)
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We want you to be delighted with your babyearth.com purchase. Most purchases can be returned within 365 days for a refund. Just contact us for an RMA number prior to return shipping. BabyEarth will cover the cost of return shipping for defective items, and will refund 100% of the purchase price. An unwanted, resalable item will be refunded 100% of the purchase price provided:

1) It is returned with all original documentation and packaging.
2) Manufacturer tags are intact.
3) It is in unused condition.

Returned items NOT meeting these criteria are subject to a 25% restocking fee. You will be responsible for shipping costs (each way) on unwanted items. Certain products such as eating utensils, bottle feeding items / accessories, breast pumps, blankets, mattresses, diapers, potty seats, personal care, bath and fabric items cannot be resold for hygienic reasons and are therefore non-refundable. Items that are returned with missing pieces and/or parts will not be refunded and will be shipped back to the customer at customer's expense.

You must notify us of damaged / defective products within 5 business days from the date of delivery. In the event that a product is defective or damaged in shipping, babyearth.com will provide an equivalent replacement item. In some cases, the manufacturer may opt to replace a defective part rather than replacing an entire item. If a replacement is not available, babyearth.com will issue a full refund including shipping charges. BabyEarth will cover the cost of return shipping for defective items, and will refund 100% of the purchase price.

The current flat rate shipping charge will be withheld from a return credit if the original order met the free shipping threshold, but exclusion of the returned item would have caused the order total to fall below the free shipping threshold.

Products returned without an RMA are subject to a 25% restocking fee, due to additional processing costs caused by unexpected returns. We appreciate your help in keeping our costs and prices low! If you need a return number contact us at 1-888-868-2897 or by email at [email protected] and we'll be happy to assist you with your return.

Answered 4 years ago
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