How do you pop out the cubes?
I've found that the food freezes together through the thin divider. When I take the tray out to remove the cubes the whole thing is frozen solid. I place it in warm water to free up the cubes but then end up with half melted cubes. Very frustrating and disappointing.
We contacted Customer Service at iplaybabywear, the maker of Green Sprouts products, and their representative recommended that the tray be filled only to the level that you would normally fill an ice tray--below the top to ensure enough room for expansion. If that does not resolve your problem, there could be a defect in your tray and they would gladly send you a replacement. In that event, you would need to contact iplaybabywear directly by telephone at 800.254.9236 toll free or email via [email protected]