PC from Greenwich, CT  November 26th, 2009 I read about the chair before it was available and was one of the first to get one. We love the chair for all the above reasons (easy to clean, small foot print, easy to manuver, and cool looking). We also had the casters fall apart (I think we may have been one of the first to have this happen). However, Boon has to have one of the best customer service departments on the planet. I emailed them photos and a video of the wheels and they responed immediately. I did have to wait for two months for the casters to be redesigned, but Boon sent an entire new base which has been trouble free since December 2007 (today November 2009). In fact, because I had to wait for the new base, Boon sent me one of their other products as a gift. I actually ejoyed the whole customer sevice process with the Boon representative (which is amazing because I usually find my dealings with customer service departments to be quite painful). I would recommed this chair without hesitation.
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