Shipping & Returns
COVID-19 Shipping Delays
We are still shipping from our warehouse as quickly as possible on most items, but please allow 2-3 additional days on certain items due to high demand and recently implemented COVID-19 safety procedures.
Note that some shipments not sent directly from our warehouse, are subject to our partner’s policies. Since we use UPS for expedited shipments, we are bound to their policies and procedures.
We designed our shipping options to be simple, affordable, and free with minimum purchase! We currently offer UPS and FedEx as preferred carriers. Let us know if additional shipping options are important to you, and we'll add services as demand warrants.
|Shipping Method||Order < $25||Order > $25|
|Super Saver Shipping||$7.95||FREE!|
|Standard Ground Shipping||$9.95||FREE!|
Order shipments originate from Bend, Oregon, and typically require 2-7 business days to reach their destination. Deliveries do not occur on Sundays or Holidays. Orders placed before 1:00PM CST typically enter the system that day. Although a package may be ready for delivery in the morning, orders do not enter 'shipped' status until the delivery company physically picks the package(s) up from our warehouse that afternoon.
Changes to orders cannot be made after 1:00pm CST on business days, as packages may already be en route to their destination(s).
CANCELLING AN ORDER
At Baby Earth we take pride in processing your orders quickly. Therefore, it may not always be possible to cancel your order once it has been placed. Orders that ship directly from the Baby Earth warehouse must be cancelled by 1:00pm CST on their scheduled ship date. Furniture and other items that require additional lead times may take us up to 72 hours to determine if we are able to grant your request. If we are unable to cancel the order prior to it entering the shipping process, you would need to return the item subject to our return policies below.
ALASKA, HAWAII, AND PO BOXES
Non-oversized shipments with Alaska, Hawaii, and P.O. box destinations incur the standard ground shipping charge but ship via U.S. Postal Service.
We want you to be delighted with your babyearth.com purchase. Most purchases can be returned within 30 days for a refund. Just contact us for an RMA number prior to return shipping. Babyearth will cover the cost of return shipping for defective items, and will refund 100% of the purchase price. An unwanted, resalable item will be refunded 100% of the purchase price provided:
1) It is returned with all original documentation and packaging.
2) Manufacturer tags are intact.
3) It is in unused condition.
Returned items not meeting these criteria are subject to a 25% restocking fee. You will be responsible for shipping costs (each way) on unwanted items, and we recommend using a traceable method for your return shipping.
Certain products such as eating utensils, bottle feeding items / accessories, breast pumps, blankets, pillows, mattresses, diapers, potty seats, bath and fabric items and personal care items cannot be resold for hygienic reasons and are therefore non-refundable. Items that are returned with missing pieces and/or parts will not be refunded and will be shipped back to the customer at the customer's expense. You must notify us of damaged / defective products within 5 business days from the date of delivery. In the event that a product is defective or damaged in shipping, babyearth.com will provide an equivalent replacement item. In some cases, the manufacturer may opt to replace a defective part rather than replacing an entire item. If a replacement is not available, babyearth.com will issue a full refund including inbound and outbound shipping charges.
The current flat rate shipping charge will be withheld from a return credit if the original order met the free shipping threshold, but exclusion of the returned item would have caused the order total to fall below the free shipping threshold.
Products returned without an RMA are subject to a 25% restocking fee, due to additional processing costs caused by unexpected returns. We appreciate your help in keeping our costs and prices low!
Please send us an e-mail at firstname.lastname@example.org to request an RMA number or if you have any questions about our return policy.
Furniture and Special Order items
In the event that you need to return furniture or special order items, you will be responsible for all shipping costs. This includes the cost to return the item to us, as well as the cost of shipping the item to you. Once the furniture item has been shipped from the manufacturer, even if you have not received it, you will be responsible for round-trip freight costs should you decide to refuse delivery.
Closeout & Discontinued items
Unfortunately closeout or discontinued items cannot be returned or refunded as noted on each product page.
Once your return is received and inspected, we will send you an email to notify you of your refund. The refund will be applied to the original payment source and normally takes 3-5 business days to appear on your account.
If the item was a gift and shipped directly to you from someone else, we can offer a gift credit to babyearth.com for the value of your return. Once the returned item is received, the gift certificate will be emailed to you. Please note this in your return request.
Purchases of gift cards are non-refundable.
Our return address is:
Baby Earth Returns
20595 Murray Road #105
Bend, OR 97701