Shipping & Returns
|Shipping Method||Order < $49||Order > $49|
|Saver Shipping *||$7.95||FREE!|
ALL Orders Over $49 Ship Free via Standard Ground Delivery!
(Some products cannot be expedited, where noted on product information page)
* Saver Shipping may take an additional 1-2 business days for delivery. Depending on your area, your order may arrive via the US Postal Service. Order tracking is available.
Order shipments originate from Bend, Oregon, and typically require 2-7 business days to reach their destination. Deliveries do not occur on Sundays or Holidays. Orders placed before 1:00PM CST typically enter the system that day. Although a package may be ready for delivery in the morning, orders do not enter 'shipped' status until the delivery company physically picks the package(s) up from our warehouse that afternoon.
Changes to orders cannot be made after 1:00pm CST on business days, as packages may already be en route to their destination(s).
CANCELLING AN ORDER
At Baby Earth we take pride in processing your orders quickly. Therefore, it may not always be possible to cancel your order once it has been placed. Orders that ship directly from the Baby Earth warehouse must be cancelled by 1:00pm CST on their scheduled ship date. Furniture and other items that require additional lead times may take us up to 72 hours to determine if we are able to grant your request. If we are unable to cancel the order prior to it entering the shipping process, you would need to return the item subject to our return policies below.
EXPEDITED SHIPPING OPTIONS
Overnight and second day shipping options are subject to the pickup cycles of the carrier and business day limitations. For example, if you place an order on Thursday evening and specify second day shipping, it will not arrive at its destination until the following Monday. In this example, the next available departure is on Friday evening, and the second day falls on a weekend. The following Monday is the second day in service terms.
ALASKA, HAWAII, AND PO BOXES
Non-oversized shipments with Alaska, Hawaii, and P.O. box destinations incur the standard ground shipping charge but ship via U.S. Postal Service.
We want you to be delighted with your babyearth.com purchase. Most purchases can be returned within 365 days for a refund. Just contact us for an RMA number prior to return shipping. BabyEarth will cover the cost of return shipping for defective items, and will refund 100% of the purchase price. An unwanted, resalable item will be refunded 100% of the purchase price provided:
- It is returned with all original documentation and packaging.
- Manufacturer tags are intact.
- It is in unused condition.
Returned items not meeting these criteria are subject to a 25% restocking fee. You will be responsible for shipping costs (each way) on unwanted items. Certain products such as eating utensils, bottle feeding items / accessories, breast pumps, blankets, mattresses, diapers, potty seats, bath and fabric items and personal care items cannot be resold for hygienic reasons and are therefore non-refundable. Items that are returned with missing pieces and/or parts will not be refunded and will be shipped back to the customer at customer's expense.
You must notify us of damaged / defective products within 5 business days from the date of delivery. In the event that a product is defective or damaged in shipping, babyearth.com will provide an equivalent replacement item. In some cases, the manufacturer may opt to replace a defective part rather than replacing an entire item. If a replacement is not available, babyearth.com will issue a full refund including inbound and outbound shipping charges.
The current flat rate shipping charge will be withheld from a return credit if the original order met the free shipping threshold, but exclusion of the returned item would have caused the order total to fall below the free shipping threshold.
Products returned without an RMA are subject to a 25% restocking fee, due to additional processing costs caused by unexpected returns. We appreciate your help in keeping our costs and prices low!
FURNITURE AND SPECIAL ORDER POLICY
At BabyEarth, we know building the perfect nursery is important. We've put the following policies in effect to ensure continued good relations with our trusted manufacturers who supply us with one-of-a-kind specialty items.
Most furniture and other special order items are shipped via FedEx, UPS small package or Curbside Freight. However, some items have White Glove shipping options available to better meet the needs of our customers.
This product is delivered curbside to all residential addresses. Customers must make arrangements to be onsite for inspection and are responsible to bring items into their residence. Please note any visible damage to the packaging with the carrier prior to signing for the items. If there is visible damage to the furniture itself, refuse delivery and contact BabyEarth as soon as possible.
White Glove Bronze
This service level provides two-person delivery to the inside threshold of your residence. If the item is on a pallet, the product will be left in your garage. If you do not have a garage, the product will be left in your front entrance or first dry area. If you live in an apartment building or condo, the product will be carried up two flights of stairs from the building threshold (4-15 steps = 1 flight). If you need the product moved up additional flights or require additional services, please contact us for a quote. The product will be left in the original packaging.
White Glove Gold
This service level provides two-person delivery to your room of choice in your residence. This service includes carrying the product up two flights of stairs from the building threshold (4-15 steps = 1 flight). If you need the product moved up additional flights or require additional services, please contact us for a quote. After the product is delivered to your desired room, the shipper will unpack the item and provide basic setup that requires no tools (i.e. will set pieces next to each other or on top of each other). The shipper will also remove and dispose of all packaging. Setup services do not include any electrical, plumbing or component hookups.
White Glove Platinum
This service level provides two-person delivery to your room of choice in your residence. This service includes carrying the product up two flights of stairs from the building threshold (4-15 steps = 1 flight). If you need the product moved up additional flights or require additional services, please contact us for a quote. After the product is delivered to your desired room, the shipper will unpack the product and provide light assembly that may require basic tools (i.e. pieces will be screwed or bolted together, set pieces next to each other or on top of each other). The shipper will also remove and dispose of all packaging. Setup services do not include any electrical, plumbing or component hookups.
White Glove Delivery: After the order arrives in your area, a representative from the white glove carrier will call you to arrange a 4 hour window for delivery. Please inspect your package at the time of delivery. If the product has any damage, please write "PRODUCT DAMAGED" clearly on the signature sheet you will be required to sign. This will ensure that if there is any damage, it will be easier to resolve the problem.Returns - Furniture and Special Order Items
In the event that you need to return furniture or special order items, you will be responsible for all shipping costs. This includes the cost to return the item to us, as well as the cost of shipping the item to you.
Once the furniture item has been shipped from the manufacturer, even if you have not received it, you will be responsible for round-trip freight costs should you decide to refuse delivery.
We do our best to provide accurate lead times for furniture and special order items. Shipping time frames reflected in product descriptions are based on estimates from our suppliers. In the event of a shipping delay, Baby Earth will notify you promptly. However, we cannot be held responsible for shipping delays beyond estimated delivery times.